Refund policy

Returns

Except for products designated on the Site as final sale, non-returnable, or otherwise, we will consider accepting product returns for a refund of your purchase price, less the original shipping and handling costs, if such return is requested within 30 days after delivery with valid proof of purchase and such products are returned in their original condition (see below for more information on the condition of returned products). You are responsible for all shipping and handling charges on returned products, and you bear the risk of loss during shipment. Therefore, we strongly recommend that you fully insure your return shipment against loss or damage and that you use a shipping service that can provide you with proof of delivery.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@papershaperbyjulie.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.